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FREQUENTLY ASKED QUESTIONS

You Asked, We Answered

 

ORDERING

Who Is Eligible to Purchase on your site? 

Only clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site

How to Register? 

Pick N Roll makes it Quick and Easy 


1. Visit our registration page here: http://picknroll.com/myaccount 
2. Register for an account and follow the prompts as indicated 
3. Submit proper valid government issue identification to verify@picknroll.com 
4. Wait for approval (usually within 24 hours) 
5. Once approved, you will receive 500 bonus points ($25) credit to spend on our shop 

How do I place an order through Pick N Roll Cannabis Company?
($100 Min Order) 

Pick N Roll makes it Quick and Easy


1. Start by filling out our simple registration form here 
2. Browse our Quality selection from Local and BC’s top producers here and add items to your cart 
3. Check out and pay using Interac E-Transfer 
4. You will receive a tracking number for your package once payment is confirmed. Expect your shipment within 2-4 business days. You can check your order status here 


***Please be advised orders that are shipped to the wrong address due to incorrect shipping information will not be reimbursed*** 

Is it safe to order from Pick N Roll.co?

I am afraid someone could steal my personal data

Yes, you don’t have to worry at PickNRoll.co We strive to make it easier for Canadians who require medicinal cannabis to access a quality-controlled supply of cannabis at an affordable price. 
We also understand the importance of our customer’s privacy and we are committed to protecting the confidentiality of your personal identifying information (“PII”). Our website is located on a secure server and the database is encrypted. 

What exactly happens after ordering? 

After we confirm your order, the staff will process your order and ship as soon as payment is received. You will receive a tracking number along with a copy of your receipt to the email you have provided. Please
allow time for your E-transfer payment to be received as this could be anywhere from 30 minutes to up to 24 hours. Your order will not be processed before we have fully received payment. 

Do I receive an invoice for my order?

Yes, all invoices are emailed after payment has been received and the order has been processed. A Canada Post Tracking number will also be included.

Can I cancel, edit, or add to my order? 

Yes, if you want to edit or add to your order, you will need to create a new order with us. We will then go ahead and cancel the old order (if it has not been paid for already). Email us at info@picknroll.co with the order number that you want cancelled.

PAYMENT

Which payment methods are accepted?

Currently, we accept Interac E-Transfer and Cash on Delivery for local deliveries only.  

First-time customers will have to pay via Interact E-transfer.


*IMPORTANT*:

Please do not include any memo/notes related to CANNABIS or BRANDS on the E-transfer

Do you charge tax?

Taxes are included in our prices.

How Do E-Transfer Work?

Below is a short clip explaining how Interac e-Transfers work.

Local Same Day Delivery

Check out our Local deliveries zones and route times HERE.

How does cash on delivery work?

Please fill out a correct address, for orders qualified in our zone(s). Fill out your phone number and send a picture of a government photo ID and a selfie with your government photo ID (One time only to verify age). Once your ID has been verified one of our couriers will be in contact with you and let you know the time of arrival. NOTE (Address on photo ID provided must match the delivery address)

SHIPPING

Do you ship outside of Canada?

We do not ship outside of Canada.

How much are the shipping fees?

We ship via Canadapost Xpresspost. 
For any order over $150 (after discounts), the shipping is free. $15 flat fee for orders under $150. 

How long will deliveries take?

Local Same Day Delivery  
-Due to the Covid 19 situation please check for route times HERE. 

Mail Orders

Deliveries are subject to the shipping location.  We offer Canada Post XpressPost shipping on all orders. Please note that this service usually arrives within 2-3 business days to most parts in Canada as advertised by Canada Post. In some cases, if you reside in a rural area or small population city, it may take up to 4-5 business days.   You can track your order with the tracking number provided with your order confirmation email. Just input the tracking number into the proper field at Canadapost.ca 

What if my package did not arrive?

If you do not receive your order 2 days after the estimated arrival time please message us at support@Picknroll.com We will be more than happy to help with locating the order. 
For orders that are unrecoverable, we will try our best to resolve the problem as soon as possible. Exceptions to this guarantee will be made for Northern Quebec and the Canadian Territories. This is due to a high number of lost or unrecoverable packages that are sent to this area. 
Please be aware of any holidays or events that take place between your shipping and arrival dates and factor in extra delivery time accordingly. 
Please make sure you read through your shipping information carefully and double-check to see that it is all correct. We will not reimburse orders that are shipped to the wrong address due to errors made to the shipping address of the customer. 

How do you package my order?

Pick N Roll pride ourselves as being the leading mail-order marijuana seller in the industry, and therefore we ensure that your order will be taken care of with the same standard. Your order will be discreetly packaged, and flowers will be packaged in a Mylar bag and heat-sealed. They will also be vacuum-sealed to conceal any smell, then placed in a discreet box and packaging. This protects your purchase and your privacy.
 
Bud size will vary in size from small to large and this due to the nature of some strains.  

GENERAL

Are your pictures real?

Yes, all our pictures are real taken in house by a Pick N Roll staff.

How does your point system work?

For each $1 you spend with us, you get 1 point. For every 20 points that you accumulate you will earn a $1 discount which you can apply to any future orders with us. You can redeem your points on the ‘cart’ or the ‘checkout’ page. Please note, points are not earned on shipping costs.


20 points = $1.00 
100 points = $5.00 
1000 points = $50.00

How do I earn more points?

By signing up as a new member you automatically get 500 points. You can also earn more points for referring your friends.

Lost Orders

Pick N Roll assumes no responsibility for lost orders due to: 
The wrong address provided by the customer (including typos or auto-correct errors) 
Customer change of address/residence 
Theft after delivery 
Package being rejected upon delivery (by doorman or other)

Returns and Refunds

Sorry. No returns or refunds. If your product is defective (must be sealed) you can email us at picknrollcc@gmail.com we will try our best to resolve your issue. 

CANNABIS

What is Indica?

Indica’s are “nighttime” strain and will get your body feeling relaxed. It will introduce a mellow and sleepy mood with stress and pain relief. Indica’s are highly suggested when using it to effectively treats sleeping disorders such as insomnia, fibromyalgia, body aches and pains. Indica’s are also commonly used for treating Multiple Sclerosis, Parkinson’s disease, Fibromyalgia and Lupus. 
Effects of Indica: targets the body being mellow, relaxed, carefree, sleepy, couchlock, and calm. 

What is Sativa?

Sativa is known for being a “daytime” strain because they provide you with an uplifting and stimulating effect. If you have ever had the giggles after smoking or ingesting cannabis, then it was probably from a Sativa strain. The effects of a Sativa make them particularly popular among artists and creatives. Sativa is a great way to start your day. The most popular medicinal benefits range from treating mental and behavioral problems to treating depression, stress, and ADHD. 
Effects of Sativa: targets the mind being creative, alert, energetic, euphoria, sociable and cheerful. 

What is Hybrid?

Hybrids provide the best of both worlds. Typically, these hybrids are either Indica or sativa dominant. An Indica dominant hybrid might give you a strong body buzz without feeling tired, or a sativa-dominant hybrid may make you very sociable and cheerful but still calm and relaxed. Other times, a hybrid can be a “true” hybrid, meaning that it is an even mix of both varieties. 

What is THC?

Short for tetrahydrocannabinol, THC is the most common cannabinoid in cannabis. It is the primary psychoactive cannabinoid responsible for the intoxicating “high” that may be experienced when it is consumed.

What is CBD?

CBD is short for cannabidiol and is another common cannabinoid in cannabis. When consumed, CBD affects various processes in your body but does not produce an intoxicating effect.